Returns Policy

RETURNS/REFUND POLICY

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must take a picture of the illeged issue or provide details in writing of the issue.

Additional non-returnable items:
Gift cards

To complete your return, we require information about where you purchased your product (ie. at one of our craft fair venues, online sales, etc.) and we may request proof of purchase.

There are certain situations where only partial refunds are granted.

Refunds:
Once your return request is received and inspected, we will send you an email to notify you that we have reviewed your return request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cranberrycreek.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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